FAQ

As with all plated jewelry, tarnishing may naturally occur over time. To keep your pieces looking their best, clean them with a dry polishing cloth. Please do not use liquid jewelry cleaners. These products strip the plating on all plated jewelry and will cause permanent damage. We also encourage you to limit exposing your pieces and accessories to water (bathing, hand-washing, etc.) and never wear them into a pool or spa.

1. Mix 1 part sugar with 4 parts water and bring to a boil to kill any bacteria or mold present.
2. Cool and fill feeder.
3. Extra sugar water may be stored in a refrigerator.
4. Red dye should NEVER be added. The red coloring is not necessary and the chemicals could prove to be harmful to the birds

Simply contact us! We are always happy to create unique and special products for each and every client that wants one. You can fill out the contact form in the "Contact us" portion of our site or send us a message on facebook!

Pour paintings are incredibly hard to plan and even harder to replicate; A ton of time and paint and effort goes into making just one piece and with commissioned works, we make 2 to offer a choice for our clients! No two pour paintings will ever turn out the same, regardless of careful measuring and executed technique. The added cost covers the additional paint needed, as well as the time spent making your perfect and original piece.

Pour paintings have a special additive that enables the paint to flow and create beautiful effects that, without, it wouldn't have a chance to make. That additive slows down the curing time (curing is when all of the water has left the paint causing ultimate hardness and clarity of the paint) and extends it to about 24 days depending on the thickness and amount of paint used! That's why for our small accessories such as rings and bookmarks it only takes 5 days to cure whereas for our 8x10" canvases it takes 16 days! 

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to cinder-house.com system for your order.

It's fast, easy & secure.

At the moment, we only accept Credit/Debit cards and Paypal payments.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

By default, the last used shipping address will be saved into to your Cinder House Creations account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

We ship via USPS for most domestic (US) orders. You should expect to receive your order within five (5) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@cinder-house.com (if applicable).

1. In the event of the item being damaged when received, we will re-send another to you at no cost, subject to availability.* In light of this, any order that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@cinder-house.com

2. In the event of lost mail, we will try to locate the delivery and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.*

*Please keep in mind that all of our products are unique, so variations will occur. Every effort will be made to match the original item.

For jewelry and paintings that are already complete we ship generally within a day or two. For commissioned paintings and jewelry, we ship our paintings the day after it gets its final sealant, typically 2 days after it has fully cured. So if an 8x10" canvas was bought, it takes 16 days to cure plus 1 day for the sealant to harden, then we ship the day after, which makes a total of 18 days after purchase!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

More information can be found on our Privacy Notice page.